How do I get started with an order?
There are a couple of ways to get your order started. You can fill out the online request form with all of your information and one of our Customer Service Specialists will get back with you. Or, you can call us toll free at 1-877-747-6449.
What is the minimum quantity to order?
The minimum order for Field Day and Spritwear orders is 48 pieces printed with the same design in the same location. You may mix and match items to get your quantity price break such as t-shirts, long sleeves, sweat shirts and hoodies.
Can I mix and match colors and shirt styles to get a better quantity discount?
You can mix and match shirt styles to get a better quantity price break, we just need to know in the beginning which items you would like to purchase so that we can create the artwork appropriately. All garment styles must receive the same print.
How does your pricing work?
We have simplified the pricing process. Screen Printing pricing is based on the print colors per locations, the color of the garment, the style and the number of print locations. All orders will receive 1 hour of art time for FREE. Each additional hour is billed at $45/hour. We do not have set-up fees and we do not charge extra for 2XL & 3XL sizes.
Can we use our school mascot in our design?
Absolutely. Just send us your school’s mascot and we can insert it into any of our designs.
Can you create a custom design for our school or do I need to use one of your pre-existing designs?
If you have an idea for a design, please feel free to contact one of our Customer Service Specialists. They will take down your idea and submit it to our graphic design department. You will receive 1 hour of free art time for your design, then be charged $45/hr afterwards.
How long does it take to get a design proof back?
Our graphic design department turns most designs around in 48-72 hours. If you do not receive an e-mail from one of our Customer Service Specialists within this time, please check your spam folder. If it is not in there, then please contact us at 1-877-747-6449.
Once I have my sizes, how do I place an order?
There are three ways to place your order with Groggy Dog. Click here to go to forms and download an order form that can be filled out and faxed back to 940-891-4021. Or, you can e-mail or call your assigned Customer Service Specialist.
How long does it take to print my order?
Most orders ship from our printing facility one week and one day from receipt of your sizes.
Do you offer free shipping?
Yes, we offer free shipping with all prepaid orders. Orders ship from our facility via UPS.
Do you accept school purchase orders?
Yes, we accept school purchase orders. In order to receive free shipping, please submit your purchase order prior to your order shipping from our facility.
What are my payment options?
You can pay for your order by mailing a check or to take advantage of free shipping use our check by fax form.
Can I place a re-order?
Yes, you can place a re-order at your original price as long as you have a minimum of 48 garments.
What does Risk-Free ordering mean?
We highly recommend risk-free ordering to schools that do not have a large budget to purchase spiritwear. With our risk free program, we will provide your school with a master pre-book order form that can be copied and sent home with the students. The students select which garments they would like to purchase and what size they need. They return the order form and money back to you prior to the order deadline. Once you have received all of the orders, you log onto our online tally sheet program and enter each students order. The software will tabulate all orders by size, garment style, color and homeroom teacher. Click submit and the order is sent directly to our office for processing. Your order will arrive at your school already folded and bagged by size for easy distribution. Watch our video for more information.
You can view Sample Pre-Book forms here.